At Chiyu Prestige, your satisfaction is our priority. We stand behind the quality of every timepiece and handbag we offer.

1. Return Eligibility

• Items must be returned within 14 days of delivery.

• Products must be unused, in original condition, and in the original packaging (including authenticity cards, certificates, dust bags, and tags).

• Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

• Customized or personalized items.

• Final Sale or Clearance items (unless defective).

• Items damaged due to misuse or negligence.

3. Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7-10 business days.

• Shipping charges, customs duties, and taxes are non-refundable.

4. Exchanges

• We offer exchanges only for defective or damaged products. Please contact our support team immediately upon receipt.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

• We recommend using a trackable shipping service and purchasing shipping insurance.